“Exit light, enter night, take my hand, we’re off to never-never-land! —Metallica” Relationships are the heart of it all. More than just providing a service, I enjoy the personal relationships that develop with my couples. When Alicia and Jared were married, it was a homecoming of sorts as I had photographed Jessica’s wedding last year….
Monthly Archives: August 2008
“What are words for when no one listens it’s no use talking at all” Missing Persons Words are powerful. A well crafted turn of phrase has the power to impact lives. Too many becomes a bunch of noise. My friend Britney from Turn Loose The Art shared a fun site that will randomly select words…
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Since the moment we met, your words have not only inspired me but they have impacted my life as well (in more ways than one). I still have every single email you wrote to me back when we first met (and there are enough in there to write a book) because I just may want to write a book someday. That’s how inspired by words I’ve become…thanks to you!
Thank you for these words of wisdom. Why is it that so often the negative words we hear are overpowered by the positive. I once heard that it takes 10 positives words to equal 1 negative word. Then take the speaker into account and if they are a powerful influence, their words 10 fold.
I appreciate your work and your effort. They are very positive!
When you wake up on your wedding day and realize there are no clouds in sight and nothing but sun until the day is over, it’s time to celebrate. And that’s exactly what Heather and Dominic decided to do at King’s Raven Winery. Never mind that you pulled a muscle in your back and could…
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No one handles a challenge better than you my love! And no matter what conditions you face, you always deliver beautiful images! That’s why you’re the best…yeah, I’m biased, so? 
The color in these images is so vibrant! The light appears to be incredible for many of these shots and the two photo’s of the couple in the vineyard may be my favorite Randy Kepple shots of all time. You just keep getting better and better! Thanks for the inspiration.
Mat
Too funny, I wrote my comment then read your post. You nailed the difficult light and made it look amazing! Great job!
This is a follow-up to a recent experience I had with JetBlue Airways while traveling to a destination wedding in Vermont. I was not expecting any sort of compensation, so the $75 travel voucher was appreciated. However, they could have saved $75 and a lot of grief by just delivering on their “Jetting Cares” statement…
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Wow, a whopping $75 compensation
Still, good you managed to get home safe … and that $75 can go towards another trip … maybe not New York again, though, huh?
Gill
It is a shame that JetBlue’s “We Care” statement didn’t match up to their actual service. And because of your experience, I would be very hesitant to fly Jet Blue but I’d be willing to sacrifice for a trip to NYC! 
What a weak apology! We’re sorry that your flight was canceled due to the weather. That is a polite way of saying it wasn’t their fault. Obviously they can’t control the weather and safety should come first so the canceling of the flights was appropriate. How they handled you once the flights were canceled is something else entirely.
Instead of trying to make themselves sound like heroes for sending you a $75 voucher which you will never use (I hope) perhaps they should have read the rest of your original post and learned a lesson from Frontier in the correct way to take care of their boss (the customer!) in less-than-ideal situations.
I’m reminded of a story that Bob Farrel tells in his customer service video about a Flight Attendant making a rude comment about his Granddaughter on her first flight. He put himself in their shoes afterwards and asked the question “What harm can one rude comment about a 12 year old kid do?” To which Bob answered his own question and informed his audience that he had told that story to tens of thousands of people!
I’m going to link your original post to my blog and do what I can to spread the word Randy. That was a bogus, half-assed apology and you deserve better.
Mat
Thanks Mat!
I agree that they missed the point. I’m honestly not out to bash JetBlue or as my friend David calls them “JetBlows”. I simply shared a personal story of horrendous customer service that only got worse.
I’m finding more and more that people don’t read emails or listen very well. They read between the lines, scan over words. It’s becoming epidemic and frustrating.
Seth Godin recently posted:
“If you deplore the lousy service at big chains or certain airlines, don’t shop there, even if it’s cheaper.
There’s a new asymmetry, with loud consumers able to connect and actually have an impact.
We’re all hypocrites, and we get what we pay for. The market is astonishingly quick at responding to what consumers do (and incredibly slow at reacting to what we say)”
from the article “You get what you pay for”
and the word keeps spreading…
I could enumerate all the ways that they didn’t take accountability for their actions but I don’t have all day…
I sensed a patting on the head. Did you feel it?
Good boy — now go take your purty pictures :-} He he
I would light a cigar with the voucher. Take a picture of it, put it on the blog and send THAT to them. In this competitive industry, you would think they would be tripping over themselves to make it better, especially for a prolific blogger.
Well, at least we all had the opportunity to laugh our heads of at your expense. Thanks! L
International award winning photographer! How fun is it to say that? As you may recall, I recently submitted 6 images to a quarterly ISPWP Photo Contest. I am thrilled to announce that all 6 images placed in the top ten for each category they were entered. One image even took first place in the bridal…
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WOO HOOOOO !!!
Well done, Kepple !
Seriously, this is such an achievement and so well deserved
Gill
Congrats Randy!!! You are so deserving of an award for that photo — you worked hard on it…more than once!
Karra
Thank you!
This is where I blush a bit…
Congrats randy! Looks like you got their logo up too — you ARE a graphic designer!
Amy
That is awesome Randy!! What’s amazing to me is knowing how many other images you have that you didn’t submit — and knowing they would have all placed just as well! Congrats!
Nice job, congratulations! You definitely deserved and earned it.
Good to have a nice positive thing happen to a nice positive guy, especially after your JetBlue blues.
YAY!!! Congrats congrats congrats!!!! Wow, Randy! This is really soooo cool!!! I’m so happy for you…it is so well deserved!!!
Congratulations Randy!
Seriously couldn’t have happened to a nicer guy! To say the least, it is a well-deserved honor!
Mat
Way to go, Randy! I felt so proud to see a couple of our photos up there! You are so extremely talented. Love your work, and especially the blog! Congratulations!
WOW I’m glad that the international world has embraced your vision and your art. You are an inspirining photographer.
Good job, Randy. I’ll be competing this next time as well!
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It is so nice to have clients we call “friends”. All of your couples are so wonderful and it really touches me when you are welcomed with such open arms.